SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good dress, for size 44 top, 46 bottom is perfect. The height of 160 is also good, the length of the skirt to the middle of the knee. The fabric is soft, it will be hot in summer. The color is deep, Noble. Delivery 2 weeks to Khabarovsk
Cute but slow delivery
It's good for u
Fits perfectly!
Sexy!
On my Xs sat well s. The only neck is wide, ears in the atelier. Fabric thin knitwear, synthetics, if you have a figure with flaws, it is better not to buy, everything will emphasize, only a good figure
Okay. I think it will be hot in the summer. Little passes air.
Corresponds to the description, the fabric is dense, does not shine through, the seams are even without protruding threads, with the store did not communicate, sent the order quickly!
For this price a great product!
Dress was torn but store turned me money material OK
It's spectacular. It's beautiful.
The dress is good, but it went a long time, the store extended the protection. I recommend
Description accurate. Looks like in the photo. The fabric does not shine through, stretches. I like it very much. Thank the store.
Excellent dress on the figure in tight-fitting ordered size s for my height 168 cm and weight 56 kg just perfect fabric inside soft pleasant to the body
Many thanks very satisfied
It's my love. On the parameters 88-63-97 chose the size m. Dress bomb. Does not shine, lining-fleece. Not summer exactly, bought for the new year. Shipping about 3 weeks
The dress is just super! And fast shipping
The dress is super, transfigured my ochikuvannya, the fabric is priemna to Til Til.
wonderful store !!!!!!!!!!! Thank you
Pretty dress. Good stretch. Good length. Nice fabric. Follow size chart
The dress is excellent. Thin synthetics, but sits well. The only nuance is the choker behind the zipper. But it's easy to eliminate. I'm happy! It was a month before St. Petersburg
Delivery 3 weeks as photo
Matches the description. Really at the top!
Bien
Very beautiful dress. Ordered s, the village is just in size. It came in 20 days, the goods were served
Fast, beautiful, as in the picture! Very tight... I liked my husband too)
Best store in The world
Super fast shipping. The dress sat on the figure. As in the photo. Just super
Same as the photo fast delivery for Belgium
thank you
Impeccable! Already the 2 th dress bought. Superb. Size s for 1m70, 55 kg, 85-65-85
Nice dress
The dress is super, warm, came perfectly, thanks
Beautiful dress very beautiful loved
A beautiful dress, at 90/62/95 s sat perfectly. Everything is smooth, the threads do not stick out, there is no smell. It came quickly, before the deadline) Thank you very much
The dress is beautiful, stretches but not too, it is better to take your size which usually wear, the fabric is dense does not shine through, for such a price the quality is excellent and still very fast delivery
THE dress is beautiful only the fabric is very thin, but recommend! Thank You!
Nice dress.love it!
The dress corresponds to the size grid, all as in the photo. i sit perfectly, i liked it. delivery is fast.
I love it!!
It's beautiful, it's not transparent and inside it's warm
As I usually wear xs, S is a little bit big. My sizes: 164cm, 52kg, 71,64,85cm hip, waist, breasts. For me it’s better id it’s shorter. From the outside material is weird but it’s comfortable. Quality is ok. For this money it’s good.
Awesome product. well made and beautiful
Buenidima densa fabric, burn size. run something boy but the fabric fits perfect i recommend
Well the same
Wonderful dress, tight material, very nice to the body
I'm highly recommend this Seller and dress! Material is perfect, so pleasant, color is amazing. Delivered in 20 days. Seller is very communicative and was in touch. No problem at all. Dress was like on photos, but I wanted to make it another. Length for my height 172 cm was a little below the knees. For my parameters 84/64/92 size S perfect!
Pretty Dress good fabric
Good dress, i advise you to buy from this store. Take a larger size.
The dress is cool, dense, a little like with fleece, in the summer it will be hot to walk in it