SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great as the description. And they sent me a spare battery.
Super well packaged, bring an extra stack and looks good quality. When i put it on at first it started to sting me so i took it off, i spent a cotton with alcohol (it was alcohol and water) and i wore cream in case i had a reseco. I put it back on and everything's perfect! :) Of course it came just the day the order was closed but bueh
Cool watch)
really cool stuff...and super fast shipping...reached within 10 days...recommended supplier.
Good day! received an order! Happy! This product came well packed, intact and not damaged !!! Thanks store !!!!!
Delivery 22 days, complete spare battery. Very cute
A ajuns in aproape doua luni. Ceasul este exact la fel ca in descriere. Baterie inclusă și siguranța de asemenea ambalat foarte bine.
Good quality, the strap is pleasant, dense, the kit included an additional battery. Very satisfied with the purchase.
love it!! and the delivery was so fast
good
Fast shipping. All the way tracked. Cool watch. Included additional battery))
The product was just like the photo, additional came to you with an additional battery arrived before the date
Top! Top! with an extra charge
good
Good watch for your money)
All super thanks to store
All as in the description, really liked. Ordered black and white and pink, the pink strap is longer and because of this made additional holes, and so everything is super! Thank you.
Same as the image
I highly recommend the store, quickly sent, there is a spare battery, the watch is beautiful, order will not regret!!!!!!
Nice good and cheap.
Watch super! The store sent the parcel immediately. The watch came pretty quickly, along with an additional battery. Ordered not in vain
Watch consistent with the description. Recommend
She is great thank you very happy with my purchase
Corresponds to what i ordered, it came nicely wrapped, the color is the same, it came with a stack on and a spare.
Exactly as pictures. shipping took 3 months, it’s unacceptable. The store was a bit rude. But whatever.
The clock is very cool, i advise, the quality is excellent, the only bolshevaty is not enough girls for my hand but it's nothing))
Everything is fine
Excellent clock)) came already on the move)) in time for the delivery time did not lag for a minute from the total time (excluding the time difference) special thanks for the battery))
Watch cool, came in perfect condition, but big on a thin hand, you have to finish the hole in the strap
Recommend in 100%.
beautiful watch, a free battery