SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bust is cool, everything came up
The bust is very comfortable, does not press anywhere. Super!!
Upper print is not even
As in the picture, everything came in size. Thank you. I really liked, thank you to the store, good luck with the business.
Super maintains, very nice effect
Thank you to the store for fast delivery, two weeks before the Volgograd region, ordered a second time, the bras are wonderful, well hold my big chest, my parameters og 135, OPG 110, no where does not press, sit perfectly, ordered all colors, and they are all the same size, there is no such thing that some less or more. The store is wonderful, thank you to the seller, success and prosperity.. Recommend.
Ordered on March 27. Received April 13. delivery fast. Chest girth 124 cm, girth under the chest 108 cm, weight 117 kg. I ordered the size of the largest 48 F. Convenient. But under the breast, the bra wraps up and begins to press. You have to keep your back straight and keep your mouth shut. I'm happy with the purchase. Thank you.
Small by 105 but big in Cup on in
As always, everything is super! Thank you dear store! Always recommend and I will order from you!
I ordered on March 8. Received at the post on March 26. On the chest girth 124 cm, the girth under the chest 109 cm size 44 F hopelessly small. The bra is sewn neatly.
At OG 122, under the breast 100 sat well, slightly cramped, because after noon there was discomfort. Chest gathers, looks decent) delivered-almost a month. All OK)
It came perfectly, everything corresponds. Thank you.
On the parameters og 136 OPG 107 is perfect. thank you recommend. delivery is fast.
I'm here. Good but big. I recommend. On the O. G. 96. the Cup came up and the clasp is large. Pick up the treacherous.
I order not the first time. as always everything is fine!!!!!
Came the parcel for two weeks, everything neatly beautiful comfortable came up with a burden of 80 F
not bad, may be i would have take another size more bigger cup, no communications with the store
Cool
Bra is cool. All as in the description. The size was selected according to the reviews by 2 sizes larger and was mistaken for these sizes. Now I'm left with nothing. Very upset. Again for sale. Take the size in size or try to contact the store-may be less disappointed. I recommend the product was quickly shipped. The parcel arrived in just 40 days despite anything...
very nice
All in size, the only strongly tight in the volume of the chest, and the cups sat well, I will still order to do, I took 40 and F, it will be necessary 42 and F, on the circumference of the chest you need to take a larger size.
Everything is just fine I take not the first time.
All good
Good Goods, I take not the first time.
It takes a long time to get there but it's okay
Goods ordered 15.01 delivered to Poland 29.01 very good jakości-polecam, zamówię other colors
Viskas outlet, typewriter kaušeliai galėtų būti šiek tiek didesni, nešioju E o užsisakiau F norėtųsi truputėlį laisviau, BET tikiuosi nešiojant prasitemps IR bus outlets.
On the volume under the breast 92, at the highest point of the breasts 115, came up perfectly. I like it. I recommend definitely and the product and the store. The seller is very sociable recommended size.
I order not the first time, very good. Seller put to the parcel gift))
The order came very quickly to a new mail. All as in the description. Well holds big breasts. The most important thing is to measure yourself and choose the size grid.
I liked the goods. I'll see how it will be in the sock. Pleases that the straps are removable, you can replace with transparent. Ordinary bras I buy on a volume of 75 cm and a cup F. size 40/90 came quite. The cup is slightly small, but not critical
Everything is as always fine. But very long delivery, even the dispute managed to open. as a gift the store put guipure panties, though the size is not mine at all, but nothing, I'll give my daughter. the seller of happiness and prosperity.
Bra waited two months, did he come. Urrraaaaaa
Super. I was a little wrong with the size but it's not scary. I will order more. Seller respect.
Corresponds to the description. Comfortable. I will order in a different color. I recommend the product and the store.
Very cool good size and grade
Already 3 times I order from this store. The product comes quickly 13.12.19 ordered 05.01.20 was already at the post office in the Chelyabinsk region. Track code is tracked. I recommend.
Small volume under the breast.