SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coolest pajamas! On m took L and generally Super! Pure Cotton! For the summer in general Super! Thank you! It is a pity that the delivery with free became 7 $ otherwise I would buy the second immediately!
Beautiful! thank you
Good pajamas, after washing did not sit down, well stitched seams, the fabric after washing became softer, did not match
Cool pajamas. On L took HL
Fully corresponds to the description. Cotton, more precisely as a very dense gauze. Pleasant to the body, soft. With the size guessed exactly, sits freely, but not baggy. Colors are not bright, generally the coloring is super.
Product as the announcement, found a little big but to be adjusted, thought it would take longer because the surge that this happening in the world but arrived super fast. Like…
Everything is OK! Delivery less than a month in Mo, the material is pleasant, a little more, but it's not scary, thank you!
And I generally really liked it! the fabric is pleasant very, Super)
Everything is super! Cool pajamas
The order is very satisfied. Usually I wear M, ordered L, sits freely .. for pajamas the very thing. the material resembles flax, pleasant to the body.
Meets expectations
Very comfortable, beautiful pajamas. Threads do not stick out, there was no smell. No defects, stains, etc. Thank you store!
Very beautiful pajamas, a little not guessed with the size, although the pajamas should be free, according to reviews on the Russian size 46, about 100, ordered XL, a little too big, the material is pleasant, the pattern is clear, fast shipping!
Fire! I recommend, after washing soft fabric, looks super, the body breathes, comfortable, did not like the cut of shorts, there is no transfer or Zada and they are high, even for the navel, but basically not scary, i'm already used to, L 44 Russian free movement does not hamper there is a stock, you can take it. Height 175, 90/75/100
Our mail delayed the parcel. But she came, fabric breathable. At night and at home wear perfect.
Cool
Super soft cotton
Great pajamas. On the size 48-50 shorts a little weak legs... But after short socks stretched. print awesome fabric 100% cotton
Fabric is soft and not too thin.
A few days before the expiration of the protection period of the order, the store extended the period for another month, because the order did not come. I made the order 11.11 and in total received the goods after 75 days. Size M at 83-65-89 came up perfectly, fit on the chest and more, but on the hips more will be already in obdirk. Note that the dark underwear a little shines through pajamas
OK
Cool pajamas! Neatly sewn)
I order for the second time. Pajamas are just super! Now all homemade are asked to order the same))) in general I advise the goods are excellent. Shipping fast
Pajamas cotton, pleasant to the body, free, took M, to St. Petersburg delivery a little more than a month
Wzięłam for large size. Recommend take your normal :)
Wonderful pajamas, very satisfied.
Looks like dirty, and so good
Pajamas turned out to be large, the fabric is harsh, if I saw in advance, most likely I would not order
Its beautiful, excellent for the season SUMMER, good furniture material and workmanship.
A little small, would size up. I usually wear S, bought M, but shorts are a little small.
Pajamas very soft cotton 100% for parameters 86*70*90 ordered L shorts normal jacket big, but it's not scary big not small! !! Just the size of the shorts is smaller than the jacket, and if you take less I think the shorts in the butt will be
At OG 100 cm and OB 90 cm L very well. Photo Before washing) after washing pajamas a little sat down and became straight excellent) who has a wider hips, it will be uncomfortable when moving. The top seems to be a larger size, but this is seen in the photo on the model. The fabric is very pleasant, dense, for the house straight well. I liked everything.
สวยม าก good material suede fabric fabric very
Fabric norms, I think it will not be electrified, but Mb will crumble/ironed for a long time, but still crumpled/at 42-44 L well, as I believe, because freely and the elastic band on OT 67 does not press and the whole class but the thread is too much ..
I would take a larger size than usual at least, for comfort you can even two (if you like me on the verge of two sizes, then from smaller to two). Nice pajamas, looks wonderful.
Good pajamas.
The size of 42 village is excellent.
Pleasant to the touch, smells good and very cute
Near the collar curve seam, but not critical. In general, I really liked it, the fabric is pleasant, it looks decent. It is better to take on a larger size. I took it as a gift, but M and for my height 180 sat normally, L would be perfect.
Pajamas are interesting, not yet measured, but it will definitely not be small) straight Free, a drop shines through. I liked the material, I hope, after washing a little softer will become, cotton. Elastic on shorts is not tight, shorts are high. On the parameters: 85-70-91 took M, freely.
Pajamas super duper mega cool! It was exactly a month! With the size a little did not guess. Took on the size of two sizes larger. Well, there will be a place for the tummy. Pajamas are real cool, I will order also you advise
Delivery month XL at 46 normally free. Very nice.
Good fabric, cotton. The village is ideal for height 176 cm. I'm happy) and send quickly)
Piżamka in good condition. Unfortunately sizes only large
Pajamas liked, XL came up to 48.
Cool cotton pajamas. There were strings, but for me it's not a problem. I recommend.
Too much with the size. Although it was based on reviews and size grid. But the set is very good. Soft and comfortable. I'll suture. Your money is worth it.
Super set. 100% cotton. Thin, pleasant fabric, shines through. Size M on og 80, OT 65, OB 90 took. Sits perfectly, freely, nothing presses anywhere.
On the hips 102 ordered XL, I was afraid that L would be small, but it was possible to order, XL sat very freely, although it looks good. The color is good, the material is dense.
Pajamas liked. XL approached the parameters 92/86/102. The shirt is quite loose, shorts with a high waist and tight enough elastic band, leave traces on the skin. The fabric is pleasant to the body.