SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice. Above my expectation.
Good quality. Very fast delivery. There is a small smell of paint and skin. I think in a couple of days will pass.
In krasnodar region came for a month. Good quality product
The purse is cool, but about the skin is not sure, and so compact and roomy, super
Very nice wallet. Who needs for a small handbag is what you need. Enough offices, convenient to use. Came quickly. Thanks to the store.
A great purse for a penny. and came lightning fast easy!
Really beautiful.Soft leather.Colour is really nice.I like the organisation and that there are so many pockets.It fits all the stuff i put in my wallet usually and is smaller to fit even in small bags.I am very pleased of this item.Good job store!
Very beautiful!! Excellent!!
Excellent, comfortable and compact wallet made of soft leather. Shipping 2 weeks mo
I liked it, but a little less than expected. There is a smell, i hope in time will pass.
Very fast shipping! Cool wallet!
It came very quickly-about two weeks. Quality is good-genuine leather, dense fabric, seams are even, zippers go perfectly. The cards are tugovato, but i think the pockets will disperse. Money is definitely worth it. Blue color with beautiful green tint
Super
Fast delivery, good quality, appearance consistent with the description.
Everything corresponds to the description. Order sent quickly
I ordered the second, everything is fine, the skin is natural.
I liked the purse. Comfortable, roomy. Sewn qualitatively. Purchase satisfied.
The wallet is really small and very Soft. Kooda fill it strongly in the direction of sticking out locks. Not very nice and comfortable
Fully corresponds to the description. the color is very beautiful (rather emerald)! Lines are smooth, neat purse. I recommend to buy! The parcel was tracked to the post office.
Thank you very much. I'm very happy
Before buying a purse read reviews. And very satisfied with the purchase. Wallet leather, the color is dark emerald. All bills are included, 3 departments for small items, pockets for business cards. I wanted this-compact. Thank you store! Successful sales!
I like it
Wallet compatible with photo, good workmanship. I am satisfied with purchase
Thanks to the store. I liked the purse very much. The parcel came to vladivostok for a month. Track tracked. Leather. The color is cool blue-green.
The color is dark blue. Delivery is excellent.
Everything is fine! Delivery to yaroslavl 3 weeks
Very fast shipping, super wallet
Thank you, it's very good,
Everyone is happy! Got a little more than a week, from the moment of payment, which is very fast, i did not expect it!!! I think many will like the ratio of price and quality
Very good quality i recommend it all
Quality is excellent, delivery is fast