SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent
Product delivery before time enjoyed very good thank you dealer recommend
Piekny watch recommend good product Zzdowolony customer
Perfect
Very luxurious and sophisticated
Very beautiful, i recommend. thanks to the store ..
Very nice, better than in the picture. Recommend store
i like it
Cute watches i'll buy again, kind store. :-)
Arrived very quickly, fast same congratulations au store
100% ok
OK
The clock is unrealistically beautiful and rich look. I'll order one more. Thank you store
The address written on top was not visible which led to late delivery by postman , you should have used tape or something like that to cover it. (Otherwise everything is perfect, more beautiful than the photo)
Very good product I recommend the store
The watch is beautiful.
Very nice good product
Excellent quality, fine details, ideal for giving away
Excellent product!
Excellent !
Really very beautiful. Thank You
handsome
Excellent watch..Recommended
I'm very satisfied
super
fast shipping and order is accurate as per the description
fast shipping order arrived in Kenya after 14 days
is wonderful
Delivery for two weeks to almaty. Exactly as in the photo. Super!
nice product, thank you very much
good
much more beautiful than on the picture
Order date May 01 2019 Delivery date May 10 2019 Order had came in 09 days. Extra very fast shipping Very high quality product. Quality package. box, cleaning cloths are available. I recommend this store. Extalent seller. Thank you. From Sri Lanka randika99315@gmail.com Instagram = sachii_bro WhatsApp = +94704693346