SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful
it's exactly what I wanted
Great product and quality and top
Goods doszedł according to the description. Recommend!
Received the product, very good quality i recommend.
Very beautiful and good, very satisfied with the product and the store.
Very beautiful watch. Delivery is fast, thank you. I wish you success and good customers! I recommend.
Bracelet terribly large for my small hand but already zmniejszylam and is wporzadku watch very nice terribly I like store joined gift recommend all super satisfied with your purchase and napewno buy in the future again all Stainless steel shield and bracelet not próbowałam whether is waterproof but generally not kąpię up with watch so no must be important that this is stainless steel super satisfied thank you again seller recommend to everyone
Looks beautiful and perfect
Beautiful watch, so like Q
Gorgeous Loved… Already had a that gave away and bought another me…
Fast shipping, and good quality
Received as the model
Great Watch..exactly as pic came really early
Very nice arrive in very state
nice
I advise the store. The order came quickly. Watch is excellent.
The product corresponds to the description by 100%. The goods came to kaluga for 14 days! Seller respect and best wishes!
beautiful watch
Thanks for super fast, am very sati made
Beautiful! Arrived early and the product came exactly as described in announcement!!!!
Come in great condition and very beautiful
I love it
fast shipping, good watch for woman,and thank you for litle gift
The watch is very beautiful, shine, walk. Reached in 2 weeks only that. Super!!! Thank you! Only the strap is large, can be fixed. The bracelet is suitable for them.
Like the product as the description. Fast delivery.
Very, very fast delivery. All like on picture.
Very nice...
Good quality store reliable delivery very fast thanks
Very beautiful
very nice
They look odd, if there are jambs on the work-i will write later.
Good store, respect and prosperity.