SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Шорты хорошие, не много не угадала с размером. Буду пытаться растянуть. Спасибо)
спасибо. все подошло
Шорты хорошие, не маломерят. на ОТ 78, ОБ 103 подошли
Мои параметры ОБ 90,ОТ 66,рост 152. Взяла 27размер,оказались большеваты,нужно было 26 брать,но побоялась,что в бедрах пережимать будет.К продавцу и к самой вещи претензий нет,выполнено качественно,ткань плотная,цвет слегка отличается от фото,больше к серо-голубому,и запах не очень приятный,думаю,после стирки уйдёт
Шорти майже підійшли, взяла розмір 28 на ОБ 90-93, але в талії трошки туго, після зими на весну завжди худаю, тому думаю шо будуть іже ідеально сидіти
Все хорошо.Качество хорошее, размер подошел.
долгая доставка, все ок, заказываю не первый раз.
На талию 60 и бёдра 83 26 размер оказался велик
Пришли очень хорошего качества шорты, жаль немного велики, надеюсь ремешком исправлю ситуацию, заказала 27, надо было как обычные джинсы покупаю 26
Посылка пришла очень быстро. За это спасибо.
Заказала 11.11.19 пришли 02.12.19, заказываю второй раз, прошлый раз это были светло-Голубые шорты, они мне большие были, заказала чёрные такого же размера, маловаты(
Хорошие шорты быстрая доставка
Шорты хорошие. По попе сели хорошо, а впереди некрасиво собираются. Надо было на размер меньше брать. ОТ 75, ОБ 104. С продавцом не общалась, потому притензий нет. Пришли быстро, посылка отслеживалась.
Шорты хорошие. Хотелось пошире в ногах, но вышло притык. Параметры талия 68, бёдра 96, обхват ноги 57. Думаю что 30 был бы лучше в ногах, но широко в талии. Шорты рекомендую
Великолепные шорты, хорошего размера и стиля. Очень быстрая доставка. Спасибо!
Это нормально в Чили
Очень точная, потрясающая ткань. М, стоит своей цены и ожидания (средняя длина, но, Бог, учитывая доставку из Китая).
perfect
Very cool shorts, at 92-70-92 came up perfectly.
Smell strongly shorts beautiful
Shorts came in good condition very quickly. Satisfied with the order
Came 13 days before moscow. at my 46 i took the size 30, came up, but it would be possible and 31, if you are slim and there is no belly then 30, if there is a tummy then better 31 size.
Shorts are cool, as in the photo. S perfectly fit the height of 168 and weight 49. There was no communication with the store. The goods came quickly
little bit small
Good shorts. only with the size did not guess, it was necessary to take s. normal packing. thanks
Very good shorts. Thin jeans.
A little big, but the belt is the most it!
Very good shorts, i'm delighted :)
Excellent shorts, in size, sit well, sent for two weeks, that is very quickly, despite the sale
Shorts came very quickly, literally for two weeks, in size everything came perfectly. Thank you very much to the store!
Class shorts, such as yak in the photo, jeans do not pull, 29 rosemir is important on the parameters 74/96, delivery of a spvidka-ukrposhtoyu 2. Recommend store
Everything is fine! Shorts in size, even a little loose at the waist
With the size guessed, thank you reviews. It came quickly.
Shorts cool! I recommend! At its size 48-50 took 32. There is a smell, but i think after washing will leave. Very qualitatively sewn, nothing sticks out!