SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool. I'm very generous.
Very satisfied with the goods
Very nice and fast
Width the width you little flow flow frying pan frying pan: Im touching denting where no well arrival 3.16 the hours in order to 4.15 days arrival, shipping start 4.1 do the full moon is long. Irrevocable had until the temperature cycling Bonnie Tourn. Yet leather smell vibration time ㅋㅋ gift cuddly! Iron, not the full distance long even cuter four ㅋㅋㅋ contact even a few times put the kindly answer by ence just credit cheap bike in refurbished old writing to ㅎㅎ
Beautiful
Wszytko according to the description
Super
Good quality. Worth to buy (:
A great wallet is a perfect gift. Absolutely accurate description. Quality, excellent stitched and very pleasant to the touch)) the wife is delighted! Thank you very much to the store.
Fast delivery. I am pleased. I recommend this store.
The purse went for a long time (1,5 months), the description corresponds, the spouse liked. So in general, there are no complaints to the store, i recommend. Questions only on delivery, but if you issue a paid delivery can and quickly reach. Bag by the way, too, with clothingpalettes.com.
Came almost on time. By the eighth of march managed)) good quality. interesting to the touch (not leather and not velvet, something medium)) the seams are even. nothing smells)) you can take))
Shipped pretty fast, so I'm a fan I love It's just great nothing to say, thanks
I order not for the first time, very satisfied with the quality!
Very satisfied!
All as in the description and in the picture.
Thank you.
A good purse, there is a slight smell, but it will fade. The skin is soft matte. Clasp hlipenkaya of course, but will come down for its 500r))
I'm really glad I got it. It happened perfectly it is like the photo and so distinguish. The serf lifts to open the leaf door. It has a lot of location to put in cards but the gray card is barely passed. It is still rigid but it is normal it is new moreover it smells really new but it is normal. I recommend go there feel free for the price it costs it is perfect.
Great product, super fast shipping, am very satisfied. Recommend♡
Love it
Beautiful and super happy. As in the photo and even better because to open the wallet it is with the deer head: original.
Really great. I love it. The small deer, opens and closes in order to keep the leaf door closed. Received very quickly.
like in descripcion. everything fits nicely. and ty for the little gift. very sweet store
Beautiful wallet, matte. Looks stylish. Interesting clasp, looked at it and decided to take, different from a simple button. There is a place for business cards and different money. Delivery of the week is two. I ordered it for sale, but it came quickly. I'm glad
Cool wallets. I took two. To myself and my mother. The material is pleasant to the touch, it is conveniently fastened, just on the latch in the form of a deer. Unfolded in length into three compartments. There is a place for cards and money. Fully justifies its price